Return policy

Yes, cancellation requests are accepted only if made immediately after placing the order. However, once the order is processed or shipped, cancellation may not be possible.

Products are eligible for return or replacement only if they are returned in unused and unopened condition. If the product is opened, used, or its seal is broken, return or exchange will not be accepted.

If you receive a damaged or defective item, you should report it to our Customer Service team within 3 days of receiving the product. The request will be processed after verification.

If the product received is not as shown on the website or does not meet your expectations, please inform our Customer Service team within 30 days of delivery. Our team will review the issue and take an appropriate decision.

For products that come with a manufacturer warranty, customers are advised to contact the manufacturer directly for support and claims.

If a refund is approved, it may take 5-7 days for the amount to be processed and credited to your account.

Once a replacement request is approved, the replacement product will be delivered within 7–10 working days.